1 – The products which have been damage while carrying
You should not accept the product which have been damaged while it was being carried and you should ask transport co. to certify this situation with a document. The product shouldn’t be returned because of the little damages just like contusions cos of the package. If you accept the product and receive it from the transport co. we accept that the goods were delivered by the transport co. and it has fulfiled his mission. When the damage proceedings of the product which has been refused reach us, our store will do its best and will deliver the new product to you as soon as it get.
2 – Defected Goods
If you can not realize that the goods defected at the time of delivery and you realize while you use, you should state the defections at goods detailed and e-mail to sunsetsatis@gunkar.net with the invoice number and purchase order number. If yr return request is aggreable for us we will change the good and send you the new one.
* The cost of Transport will be paid by you because of the return request.
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